About Us
Our Mission: Delivering Excellence, Every Mile
Introducing Passport Transport
Passport Transport boasts a rich history of pioneering excellence in enclosed auto transport, beginning in 1970 with Robert Pass’s vision to revolutionize the industry. Since then, we’ve continuously innovated, from custom-built trailers to real-time GPS tracking, always prioritizing customer satisfaction.
Returning to private ownership in 2010, we’ve maintained our commitment to exceptional service and cutting-edge technology. Like a company that has moved and grown, we have evolved through decades of experience.
We are proud of our history and the trust we’ve earned as a leading provider of secure and reliable enclosed auto transport. We have served countless satisfied customers and continue to work with a network of vetted carriers to ensure your vehicles arrive safely and on time.
Experience
With so many years of experience, we’ve built a reputation for reliability, professionalism, and care. Our industry expertise ensures every vehicle is handled with precision from pick-up to delivery.
Our Beliefs
Dependability
We deliver on our promises, ensuring your vehicles arrive safely and on time every time.
Honesty
We operate with complete transparency and integrity, building trust through open and forthright communication.
Efficiency
We optimize our processes and leverage cutting-edge technology to provide seamless and timely auto transport solutions.
Commitment
We are dedicated to exceeding expectations, going above and beyond to ensure complete customer satisfaction.
Individual Car Shipping Services
Car Shipping Services for Business
Customer Services
Our Dedicated Teams: Driving Excellence and Ensuring Your Peace of Mind
At Passport Transport, our commitment to exceptional service is powered by specialized teams, each dedicated to upholding our quality, transparency, and customer satisfaction standards.
Sales Department
Our knowledgeable sales team excels in providing personalized solutions. They guide you through the auto transport process with clarity and expertise, ensuring you receive a tailored experience that meets your unique needs.
Support Team
Our dedicated support team is committed to providing prompt and courteous assistance, addressing your inquiries and concerns with efficiency and transparency, and ensuring a seamless and stress-free transport experience.
Claims Department
In the unlikely event of an issue, our experienced claims department handles all claims with utmost care and professionalism, delivering a fair and transparent resolution process and prioritizing your satisfaction.
Carrier & Customer Relations
This team fosters strong relationships with our vetted carriers and valued customers. We provide open communication and seamless coordination throughout the transport process, upholding our commitment to quality and transparency.
Status Update Team
Our proactive status updates team provides real-time tracking and timely updates, keeping you informed every step of the way, demonstrating our commitment to transparency and ensuring complete peace of mind.
Frequently Asked Questions
Can I pack personal items in the car?
Is my vehicle insured during transport?
When will you pick up my vehicle?
Typically we can coordinate a pick up within 7-10 days of booking but we encourage you to speak with team members for more specifics as well as options like our Guaranteed service.
When will you deliver my vehicle?
When you place an order for your auto-enclosed shipping, you’ll receive an estimated transit time for your shipment. Typically, we’ll give you a delivery window. Transit times vary based on the distance of the move. However, since every delivery is unique, your car could arrive sooner than the estimated time provided.
Can I track my vehicle online?
Vehicles transported with Passport Transport are tracked using advanced satellite technology, ensuring precise location monitoring throughout the journey.
Should I prepare my vehicle for shipping?
Yes, you should prepare your vehicle for shipping to ensure a smooth and secure transport process. Passport Transport handles vehicles with the utmost care, but following these basic guidelines will help protect your car during transit:
- Do not fill the gas tank. Keep only about 1/4 tank of gas, which is sufficient for loading and unloading.
- Check antifreeze levels. If your car is being shipped from a warm to a cold climate, ensure it has enough antifreeze to prevent freezing in colder temperatures.
- Secure loose items. Avoid storing personal belongings in the car, but if there are any loose items, secure them properly to prevent damage. Note that Passport Transport is not responsible for damages caused by unsecured items.
- Disable alarm systems. Turn off all alarms, and let the team know if an alarm is installed. Provide instructions for deactivating it if necessary.
- Check tire pressure. Inflate tires to the recommended pressure level for safe loading and unloading.
By following these steps, you’ll help ensure your vehicle is ready for safe and efficient shipping.
Does Passport Transport ship inoperable or unusual vehicles, motorcycles, or extra parts?
Yes, Passport Transport ships inoperable vehicles, motorcycles, and unusual vehicles, including antique, specialty, and classic automobiles. Inoperable vehicles must be able to roll and steer and can be transported for an additional $150 fee. Extra parts are accepted on a case-by-case basis, and additional fees may apply depending on the items.